2017年6月14日 星期三

[ServiceNow] Can we visit Knowledge Homepage without login?

Follow the procedure to achieve the requirement:

1) Navigate to Knowledge > Administration > Knowledge Bases.
2) Select the knowledge base you want to make public.
3) Go to the Can Read section or tab and remove any entries from the list. 
    Everyone gets read permission on all articles in that knowledge base.
4) In the Application Navigator's Filter navigator field, enter sys_public.list and press 
    enter or return.
5) In the Page column, look for page named kb_find.
6) For kb_find, change the value in the Active column to true.
7) In the Page column, look for page named kb_view.
8) For kb_view, change the value in the Active column to true.

9) As a public user, try <instance>/kb_find.do.

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